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Hisab Time legal No. 03

Refund & cancellation

Clear rules for paid plans and GSTIN auto-fill credits, so you always know where you stand. Hisab Time is free during early access, and this policy applies once paid plans launch.

Effective date
Applies to
Purchases on hisabtime.com
Operated by
Technical Guider
Reading time
About 2 minutes
On this page 7 sections
  1. 01What this covers
  2. 02Cancelling Pro
  3. 03When we refund
  4. 04Auto-fill credits
  5. 05App store purchases
  6. 06How to request
  7. 07Contact

The short version

A summary to help you. The full text below is what applies.

  • Cancel any time

    Your Pro plan stays active until the end of the period you have already paid for.

  • Mistakes are refunded

    Duplicate, failed or wrong charges go back to your original payment method in 5 to 7 working days.

  • Pay only for results

    An auto-fill search is charged only when business details are actually returned.

  • Credits are final

    Auto-fill credits are non-refundable and non-transferable, and do not expire while your account is active.

1. What this policy covers

This policy applies to purchases made on hisabtime.com through our payment partner, Razorpay:

  • the Hisab Time Pro subscription; and
  • GSTIN auto-fill credits, bought in prepaid packs.

Hisab Time is free during early access. Paid plans and credits are planned and will be sold on hisabtime.com when they launch. This policy forms part of our Terms of service.

2. Cancelling your Pro plan

  • You can cancel your Pro plan at any time by writing to support@hisabtime.com. If a cancel option is available in your account, you can use that too.
  • After you cancel, Pro stays active until the end of the period you have already paid for, and you will not be charged again.
  • We do not refund unused time in a partly used period, except in the cases listed in section 3 or where the law requires it.
  • Your business data stays on your device whether or not you have a paid plan.

3. When we give refunds

We will refund you in full if:

  • you were charged twice for the same purchase (a duplicate charge);
  • money was debited but the payment failed, and you did not receive what you paid for;
  • you were charged in error, for example the wrong amount; or
  • a refund is required under applicable law.

Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank or card issuer may take a little longer to show it in your account.

4. GSTIN auto-fill credits

  • Charged only for results. A search is charged only when business details are actually returned. If a look-up fails or finds nothing, you are not charged.
  • No expiry while your account is active. Unused credits stay in your wallet.
  • Non-refundable and non-transferable. Credits cannot be exchanged for cash, refunded, or moved to another person or business, except in the cases listed in section 3.
  • Bonus credits included with a pack have no cash value.

5. Purchases through app stores

If we offer purchases through Google Play or the Apple App Store in the future, those purchases will be processed by the store and will follow the store’s own refund process. Please request those refunds from Google or Apple directly.

6. How to request a refund

Email support@hisabtime.com with the subject “Refund request”, and include:

  1. the Razorpay payment ID shown on your payment confirmation (it starts with pay_);
  2. the date and amount of the payment;
  3. the email address or phone number you used at checkout; and
  4. a short note on what went wrong.

We usually reply within 1 to 2 business days. Once a refund is approved, it reaches your original payment method within 5 to 7 working days.

Never send us your card number, CVV, UPI PIN or OTP. We will never ask for them.

7. Contact

Questions about a payment? Write to support@hisabtime.com or call +91 9654928232. Our Contact page lists every way to reach us.